Chick-fil-A: ‘Pay-by-Phone’ in Tulsa

Diners at Chick-fil-A restaurants in Tulsa no longer need to rely solely on cash or a credit card to pay for their meals. The Atlanta-based restaurant chain is rolling out a new mobile payment system at the Tulsa Chick-fil-A locations that enables customers to use their smartphones to pay for meals via a special Chick-fil-A App feature.

Chick-fil-A customers can download the free App from the iTunes App Store for iOS or Google Play for Android devices. Once the app is downloaded, customers can register for an account and load funds onto their account using credit card information. When customers are ready to pay, they simply tap the “Pay” button and scan their account’s unique Quick Response Code (QR code) at the register or drive-thru lane. The cost of the meal will be automatically deducted from the account balance.

“It’s no secret that the marketplace is turning to mobile solutions,” said Michael Lage, manager of Chick-fil-A’s mobile strategy. “Mobile Payment gives customers a convenient, personalized way to interact with Chick-fil-A and it helps us customize their experience and care for them personally.” Lage added that Chick-fil-A has outfitted each of the participating restaurants with special scanners that also will allow for faster and easier transactions.

The mobile payment system is rolling out nationally after its initial successful test in the Greensboro/Winston-Salem and Raleigh-Durham, N.C. markets earlier this year.

While the mobile payment function is limited to select markets, all Chick-fil-A customers have access to the current app features, including menu and nutrition information, an allergen filter, restaurant location finder and more.

Atlanta-based Chick-fil-A, Inc. is a family owned and privately held restaurant company dedicated to serving the communities in which its restaurants operate. Known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 1,850 restaurants in 41 states and Washington, D.C.

Founded by S. Truett Cathy in 1967, Chick-fil-A produced sales of $5 billion in 2013. Chick-fil-A was recognized in 2014 as one of America’s “Top 20 Most Admired Brands” by The Harris Poll, “Top Fast Food Chicken Chain” by Consumer Reports and the only restaurant named to 24/7 Wall Street’s “Customer Service Hall of Fame.” More information on Chick-fil-A is available on the chain’s website, located at www.chick-fil-a.com.